Having priority access to timely, up-to-date, high-level technical expertise and advice, particularly during a crisis, is essential for successful operation of your industrial plant and equipment.
Inadequate technical support for effective installation, configuration and maintenance increases downtime.
Without expert support it is difficult to optimise in-house maintenance resources and to stabilise unpredictable maintenance costs.
Siemens is your specialist partner, providing global product expertise to supplement your own technical resources.
Details
Real-time Telephone Support
Siemens Technical Support Service offers you unlimited real-time telephone support for Siemens Industrial Automation and Control products, including PLCs, Drives, Process Instrumentation and Software.
Continuous Support
We will also provide continuous support on critical issues until the problem has been resolved. Non-stop effort, including after hours, to resolve critical system-down cases is available if they are initially logged within the contracted service hours.
Assistance for Your Technical Personnel
The Siemens Technical Support Centre can assist your technical personnel with maintenance issues and fault finding, as well as installation, configuration and programming tasks.
Our support engineers have access to:
- Global expertise, escalation processes and knowledge database on all Siemens' industrial products
- A fully-equipped laboratory to replicate and diagnose technical issues
- Other support services if required, such as onsite field service or parts exchange/repair
Features
We offer:
- Real-time telephone support
- Continuous support
- Assistance for your technical personnel
Benefits
Customer benefits include:
- Reduced downtime during installation, configuration and maintenance
- Improved equipment performance through optimal configuration
- Reduced costs and improved use of in-house resources
- Increased predictability of maintenance costs
- Unlimited access to global technical expertise during business hours, with extended hours coverage available
- Priority response over non-contract customers, and continuous effort until resolution
- Fixed cost rather than ad hoc charges
- Discounted contract rate when combined with other Siemens' services
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